• THE MATCHA BOWL delivers domestically within mainland Spain, the Balearic Islands and Andorra.
  Note: No deliveries are made to the Canary Islands, Ceuta or Melilla.

• THE MATCHA BOWL offers international shipping to eligible countries listed on the website with home delivery and/or pickup point options, including: Germany, Austria, Belgium, Denmark, France, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, the Czech Republic and Sweden.

• All orders will be processed within 24 hours of payment confirmation, provided they are placed on business days. Delivery time will vary depending on the shipping option selected by the customer during checkout. If for any reason this is not possible, the customer will be notified by our team and an estimated delivery date will be provided.

Changing the shipping address:

• If you wish to change the delivery address before the order has been confirmed, you can do so from your user account. If the order has already been confirmed, it is very important that you contact us immediately and we will do our best to modify it. If the order has already been processed, we cannot guarantee that this change will be made.
  
  
• Any change to the shipping address after your order has been confirmed will incur an additional charge equivalent to the shipping cost for that particular country.
  
  

SHIPPING COSTS:

• Unless THE MATCHA BOWL indicates otherwise, the shipping of the order may involve certain costs, which are the responsibility of the Customer.

• THE MATCHA BOWL will inform the Customer prior to payment of the order of the shipping costs or additional costs applicable in each case. Below you will find more details about the shipping costs for each area.

• For orders over €40, shipping is free to mainland Spain, the Balearic Islands, Andorra, Belgium, France, Luxembourg, the Netherlands and Portugal.

• For orders over €80, shipping is free to Germany, Austria, Denmark, and Sweden.

• For orders over €120, shipping is free to Italy, Latvia, Lithuania, and the Czech Republic.

Below are the shipping costs that apply if the conditions above are not met

• Mainland Spain, Balearic Islands, and Andorra: €3.99 shipping fee.
• Portugal: €4.99 shipping fee.
• Belgium, France, Luxembourg, and the Netherlands: €5.99 shipping fee.
• Germany, Austria, Denmark, and Sweden: €9.95 shipping fee.
• Italy, Latvia, Lithuania, and the Czech Republic: €12.95 shipping fee.

Note: No deliveries are made to the Canary Islands, Ceuta or Melilla.

COMMITMENT TO DELIVERY AND RESPONSIBILITY:

THE MATCHA BOWL undertakes to make every effort to deliver the purchased products without delay.

However, THE MATCHA BOWL is not responsible for delays in delivery that may occur due to failure by courier companies to comply with the estimated delivery times they provide to the Customer.

* Important : delivery times are approximate and are subject to the proper functioning of our logistics partners . During periods of high order volume such as Black Friday, Christmas or special promotions, we cannot guarantee that all orders meet these delivery times. During these periods, delivery times may be longer.

DELIVERY INFORMATION:

It is the Customer's responsibility to provide correct information for the delivery of the products.

In the event that the delivery data is incorrect or incomplete, THE MATCHA BOWL reserves the right to pass on to the Customer the costs associated with the new shipment.

Once the order has been delivered, responsibility for the product will pass to the Customer.

ORDER TRACKING:

We will send a confirmation email with a tracking link once your order leaves our warehouse. Through this tracking link, you will have several options to facilitate the delivery of your order.

In the event that, after attempting to deliver the order, it cannot be delivered due to the absence of the customer or other reasons attributable to the customer, the order will be sent to a Parcel Shop or collection point where the order will remain for 3 to 5 days, so that it can be collected by the customer. If the order has not been collected within this period of time, the product will be returned to our warehouse and the purchase will be refunded, except for the costs incurred with the shipping and return.

The customer will be contacted by our Customer Service to decide whether to place a new order.

These policies are designed to ensure an efficient and transparent shipping experience. For additional details, please see our full terms and conditions. Thank you for trusting THE MATCHA BOWL!